In the event of a return after receiving the products, some conditions must be met to accept the process:
The product must be in its original condition.
The site management must be informed of a defect in the product (if any) before using it.
The return or exchange process must be requested within a maximum period of 48 hours from the time the shipment is received.
It should be noted that there are some products that cannot be returned or exchanged, such as:
Products that need to be preserved at specific temperatures, such as: (baby food and milk) and also
Personal care products such as: (shaving devices, hair removal, deodorants, makeup, prescription lenses, and other personal care products) in accordance with matters of hygiene and public health.
If the customer wishes to cancel the order and refund the amount, the bill of lading fees, if any, will be deducted and the rest of the amount will be returned to the bank account within a 10-day working period.
When the customer needs or personally desires to exchange, and after inspecting the product, he can return it and request a refund by bank transfer within a working period of 14 days, after deducting the value of the round-trip shipping or bank transfer fees, if any. Otherwise, no additional fees will be charged if there is a problem. In the product itself due to a manufacturing defect or damage during the delivery process.
